Our 48-Point Inspection covers everything from reviews, ratings, and reputation to history, complaints, satisfaction, trust, and overall quality. If you’d like to see the full list of what we check, here’s a clear breakdown. Some points may not apply to all businesses.
History
- Experience: How long the business or professional has been in the industry. More experience means better expertise.
- Online History: Checking if the business keeps its website and other online pages updated.
- Ownership History: Understanding if the business is family-owned, a partnership, LLC, sole proprietorship, or corporation, and its history.
Services
- Exact Services: How well the services match the business’s main field.
- Special Features: Extra services offered, like free case evaluations for professionals.
- Service Variety: A range of services related to the business’s field.
Images
- Business Images: Original photos that help customers understand the business.
- Fake Images: Avoiding edited, animated, or irrelevant photos.
- Ownership Proof: Documents or photos that prove the business is authentic.
Operating Hours
- Business Hours: How long the business is open daily to serve customers.
- Limited Hours: Comparing hours to similar businesses.
Social Media
- Presence: Verifying the business’s social media accounts.
- Page Updates: Keeping pages updated regularly.
- Follower Ratio: A good follower-to-following ratio indicates a strong reputation.
Website
- Complete Information: The website should clearly show all details about the business.
- Live Chat: Offering chat options for customer queries.
- Online Appointments: Letting customers book services online.
- Website Quality: A well-designed, updated website.
- Logo: A unique, professional logo.
- Contact Info: Correct address, phone number, and email details.
- Copyright & License: Up-to-date licenses and copyrights.
Recognition
- Acknowledgments: Recognition from trusted third-party sites.
- Awards: Awards or honors received over the years.
- Achievements: Important milestones or mentions on award lists.
Complaints
- Complaints: Issues reported to us or review sites.
- Owner Response: How the business responds to complaints.
- Fake Complaints: We verify and remove false complaints.
- Lawsuits: Checking for ongoing legal issues.
Reviews
- Legit Ratings: Ensuring customer reviews are real.
- Recent Feedback: Reviews show active customer use.
- Fake Reviews: Removing false reviews.
- Reviewer Info: Checking the identity of reviewers.
- Responsiveness: How well the business replies to reviews.
- Negative Reviews: Too many bad reviews can affect the listing.
- Detailed Reviews: Reviews highlighting team skills or specific names.
- Service Accuracy: Reviews showing how well the business delivers on its promises.
Other Factors
- Real Discounts: Checking if discounts are genuine.
- Fair Prices: Businesses with competitive pricing.
- Location: Proximity to the area it serves.
- Specialization: Unique services the business is known for.
- Gift Vouchers: Seasonal or yearly vouchers for customers.
- Branches: Having multiple locations.
- Videos: Informative or service-related videos.
- Call Quality: Professional and helpful communication.
- Insurance: Accepting a wide range of insurance.
- Address Check: Ensuring the listed address matches the actual location.
- Authentic Website: A trustworthy, original business website.
Team Review
- Overall Satisfaction: Our team’s final evaluation based on all inspection points.